Crisis Text Line - Nancy Lublin and Bob Filbin

“R U There?” These three words from an anonymous texter catapulted Nancy Lublin into a bold mission: Create rapid-response counseling for people in crisis. In 2013, she launched Crisis Text Line, a nonprofit organization that provides free 24/7 crisis support via text messaging. 

Research has shown that globally, 1 in 4 people will struggle with mental illness at some point in their lives. And according to the World Health Organization, nearly two-thirds of those with known mental disorder never seek help from a health professional — even if treatment is available. 

This week, we’re sharing the story of Nancy Lublin, Founder and CEO of Crisis Text Line. Nancy is a tenacious problem-solver. She created Dress For Success, an organization that provides professional outfits, resources and training to women in need. She also previously led as CEO, turning the failing nonprofit around into one of the largest organizations for young people in social activism and change.

We’re also hearing from Bob Filbin, Co Founder and Chief Data Scientist at Crisis Text Line, in this episode. Bob made the critical leap with Nancy to help build a robust service that brings texters “from a hot moment to a cool calm”. By leveraging data and text messaging, Crisis Text Line has seen over 105 million messages exchanged and trains thousands of volunteer crisis counselors monthly. “It’s strangers helping strangers in their darkest moments,” says Nancy.

This story does not only cover the topic mental health. It's a compelling case for the good in humanity. If you are struggling with anxiety, depression, emotional abuse or any type of crisis, we urge you to listen to this story, and know that you are not alone. Support is out there: Text HELLO to 741741 to reach a trained Crisis Counselor at Crisis Text Line.

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This episode is sponsored by DiveIn, a mobile app that makes it easy for anyone to do more good in their local communities.

Maverick Aquino